Znuny Open Source Ticketsystem

Thanks Giulio¡¡
I'll checkthat...

I'll check Stephan...and let you know.

Thanks in advance

OTRS4 is too slow since a week openning and revieweing tickets.

I searched for the Maintenance tasks and see those running every 15 days.

I did not see the: /opt/otrs/bin/otrs.CleanUp.pl

Any ideas?

Apr 24 00:20:01 15ctsf1051 CROND[2554]: (otrs) CMD ($HOME/bin/otrs.DeleteCache.pl --expired ...

You are really helping me.

I can see this in response format:

How can I hide or delete the history in the response?

[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]

[% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate ...

You are right, I found some files in: /opt/otrs/Kernel/Config/Files

I searched for: Ticket::Frontend::ResponseFormat

Ticket.xml
ZZZAAuto.pm
AgentTicketCompose.pm

I can't find a sentence like email body or something like that..

Thanks por your help

Thanks wheelshot.

I did't find any similar option inside Ticket Administration
See attached image.

Any ideas???

I'm using OTRS 4.0.7

Does anyone knows how to hide the email hisotry into a reply for a ticket?
I saw an old post (2010-Hide email history in custom reply) but I think it was unsolved.

Thanks for the help.