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- 21 May 2016, 16:15
- Forum: Help
- Topic: No new ticket notifications for tickets created by agents
- Replies: 24
- Views: 22817
Re: No new ticket notifications for tickets created by agents
Dear OTRS Member Can anyone help me to configure email notification to the customer and agent. when customer create a ticket in customer portal he's getting auto response but not getting email notification through his personal mail id... i am using OTRS 4 version. Please help me someone to solve thi...