Znuny Open Source Ticketsystem

Hi everyone, I've recently uploaded form 3.1.11 to 6.0.4 (I haven't installed 6.0.15 yet). I installed FAQ 6.0.12 in complement. Everything is working fine for tickets, including file uploading from Agent and Customer interface. But when I use AgentFAQAdd or AgentFAQEdit, upload is not working at al...

I haven't been able yet to find where the request creating the new ticket with CustomerTicketMessage is initialized. I'd like to store into CustomerID the value set in a form field.

Any idea ?

Hello, I've configured OTRS with CustomerIDs, in order to let customers have multiple CustomerID. Anyway, when they create a new ticket (CustomerTicketMessage), it is always associated with their default CustomerID. I would like to let them set or select the CustomerID associated to a new ticket, ju...