It's a ticket, so normal notifications would work as long as the ticket is in the queue and the queue is part of the User preferences My Queues.
Most tickets won't have a notification to creator unless:
The ticket is locked and the creator is the owner
The ticket is unlocked and the creator is a ...
Search found 3 matches
- 29 Jun 2016, 15:31
- Forum: Help
- Topic: Notification for Process Management
- Replies: 7
- Views: 4788
- 27 Jun 2016, 15:55
- Forum: Help
- Topic: Notification for Process Management
- Replies: 7
- Views: 4788
Re: Notification for Process Management
Under which configuration?reneeb wrote:Try the Ticket notifications (Event based notifications)
- 24 Jun 2016, 16:16
- Forum: Help
- Topic: Notification for Process Management
- Replies: 7
- Views: 4788
Notification for Process Management
Hi,
I've got a question.
When creating a process ticket how can I configure that notifications be send to the person that created the process?
Meaning an agent starts a process and sends it, at this point I want a notification to be send to the agent who created the ticket.
How can I do that ...
I've got a question.
When creating a process ticket how can I configure that notifications be send to the person that created the process?
Meaning an agent starts a process and sends it, at this point I want a notification to be send to the agent who created the ticket.
How can I do that ...