Znuny Open Source Ticketsystem

It's a ticket, so normal notifications would work as long as the ticket is in the queue and the queue is part of the User preferences My Queues. Most tickets won't have a notification to creator unless: The ticket is locked and the creator is the owner The ticket is unlocked and the creator is a me...

reneeb wrote:Try the Ticket notifications (Event based notifications)

Under which configuration?

Hi, I've got a question. When creating a process ticket how can I configure that notifications be send to the person that created the process? Meaning an agent starts a process and sends it, at this point I want a notification to be send to the agent who created the ticket. How can I do that? I've t...