Search found 2 matches

by kakadlec
30 Jun 2016, 16:34
Forum: Help
Topic: Can´t define service for our SLA´s
Replies: 1
Views: 688

Re: Can´t define service for our SLA´s

I found the solution:
Alter Ticket::Service::KeepChildren = No
to YES.

I use my first services as Invalid, that way i force the user to check the last level of a service.

Like:

System::Windows

If system is valid, users will check just system and not System::Windows.

This exists in 5.0.10 but ...
by kakadlec
29 Jun 2016, 22:06
Forum: Help
Topic: Can´t define service for our SLA´s
Replies: 1
Views: 688

Can´t define service for our SLA´s

Hello,

I updated to 5.0.11 and note that field Services in SLA management it´s unavailable, like in the screenshot.
Someone knows how to fix that?

Image