Znuny Open Source Ticketsystem

Hello guys, I am trying to write a custom perl script to dump all my tickets to a file and filter accordingly based on queues and severity by passing parameters via OTRS UI. I am new to OTRS as well as Perl Scripting. Can you please tell me how to achieve this task. I can manage the scripting part, ...

I have 2 Activity Dialogs present for my ticket. My requirement is to add some custom javascript code for one of the Activity Dialogs. I tested my code. It works fine. But I don't know where to put it. The url that is generate when I click on my Activity Dialog is this one : http://192.168.1.152/otr...

I have 2 Activity Dialogs present for my ticket. My requirement is to add some custom javascript code for one of the Activity Dialogs. I tested my code. It works fine. But I don't know where to put it. The url that is generate when I click on my Activity Dialog is this one : http://192.168.1.152/otr...

Hello All, I added some javascript Code in Core.Agent.TicketProcess.js for making some Dynamic Fields Read Only. My code worked fine. However, I noticed that I was getting the following error in console. Error while parsing the 'sandbox' attribute: 'ms-allow-popups' is an invalid sandbox flag in otr...

Hello All, I added some javascript Code in Core.Agent.TicketProcess.js for making some Dynamic Fields Read Only. My code worked fine. However, I noticed that I was getting the following error in console. Error while parsing the 'sandbox' attribute: 'ms-allow-popups' is an invalid sandbox flag in otr...

Hello All, I am new to OTRS so please bear with me. The scenario I have is as follows. I created a text Dynamic Field in AD1. The same Dynamic Field is used in AD2. Now if I have entered a value for DF in AD1, it is shown in AD2 but I want to make it Read Only in AD2. I rendered the source page and...

Hello All, I am new to OTRS so please bear with me. The scenario I have is as follows. I created a text Dynamic Field in AD1. The same Dynamic Field is used in AD2. Now if I have entered a value for DF in AD1, it is shown in AD2 but I want to make it Read Only in AD2. I rendered the source page and...

Hello All, I am new to OTRS so please bear with me. The scenario I have is as follows. I created a text Dynamic Field in AD1. The same Dynamic Field is used in AD2. Now if I have entered a value for DF in AD1, it is shown in AD2 but I want to make it Read Only in AD2. I rendered the source page and ...

Hello All, I am new to OTRS so please bear with me. The scenario I have is as follows. I created a text Dynamic Field in AD1. The same Dynamic Field is used in AD2. Now if I have entered a value for DF in AD1, it is shown in AD2 but I want to make it Read Only in AD2. I rendered the source page and ...