Znuny Open Source Ticketsystem

Thanks renneb. I´m not a programmer so it is not easy for me to know what to modify in the code. Suppose I want to include a dynamic field named "DNI", how must I include it in the subject?.

TIA

Diego

Hello.

Is it possible to change the default subject template used in answering (AgentTicketCompose) or forwarding (AgentTicketForward) emails?. I would like to use a dynamic field or at least ticket Title!.

Thanks in advance.

Diego

Hi. After adding a note to an existing ticket, it remains "locked". How could I change the default to "unlocked"?
Thanks a lot.

Diego

Hi. I´m using OTRS to help a group of lawyers manage their cases. The problem I´m facing is the following. I have a date dynamic field named "sentence_date" and what I want to achieve is that when the agent set this field, then the ticket go to "Pending autoclose +" 10 days after...

Thanks for your answer. I added it into Ticket → Frontend::Agent::Ticket::ViewPrint but I have no results (can´t find the key you mentioned). Just to clarify what I need: when I run a search, I can choose the output: csv, Excel, print or normal. Csv and Excel have all the columns I want (I added it ...

Dear OTRS team,

as OTRS is able to show Dynamic fields in CSV search results, it can do the same with printed output?

I've checked Frontend::Agent::Ticket::ViewPrint but didn't work for me (doesn't show DynamicFields in PDF output).

Any hint to point me in the right direction?

Thanks!

Diego