Znuny Open Source Ticketsystem

Dear Team,

Kindly help me on this.

Dear Team,

we need your suggestion to enable the below points

1. Customer Information in Ticket creation screen and Ticket Zoom view - Currently customer information is populating depends upon the customer user. Here our requirement is that the customer information need to be populated by using ...

Dear Team,

We need your assistance that how can we take the backup of generic agent and restore it to another system.

We have more than 50 jobs that are running in the system. We tried to restored the same by taken the otrs backup however the generic agent jobs are not restored.

Kindly help us on ...

Dear Team,

We using OTRS 4 and we are facing the below issue.

First response time showing 0 m.

We have configured SLA with response time and Solution time. However First response showing 0 m.

Kindly help us on this.

Regards,
Sathish Kumar T

Dear Emin,

Thanks for your help.

Regards,
Sathish Kumar T

Dear Team,

We are using the OTRS 6 and the configured ticket number generator is DATE.

We observed that the ticket was created on September 1st at 1:46 am in OTRS . But the ticket number showing 201908310000036.

Kindly help us to get the proper time date stamp on all the tickets.

Regards ...

Hi,

We are useing OTRS 6 in our organisation, we are getting error frequently as "Invalid session. Please login again" for multiple users. Can any one help on this issue?

We have checked the time range also, it configured as 16 hrs. Please find attachment for more reference.

Dear Team,

We want to get the new ticket number if user sends a update mail to closed ticket.

We have configured the PostmasterFollowUpStateClosed as Closed, however the user updates are appending on the same ticket with closed status.

Here we required the updates against the new ticket should be ...

Dear Team,

We need your help to get the customer's first mail content (Actual request/Issue) in statistics report.

Kindly help us to create the same asap.

Regards,
Sathish Kumar T

Team, Thanks for the update.

Regards,
Sathish Kumar T

Dear Team,

We have installed otrs 6 and we want to open the OTRS web page by using domain name instead of typing "doaminname/otrs/index.pl"

Kindly help us to know the configuration changes to achieve the same.

Regards,
Sathish Kumar T

Dear Team,

We would like to install OTRS on Oracle Linux- 7.4 x64. Kindly let me know the procedure to install the same on this.


Regards,
Sathish Kumar T

Hi Team,

Can anyone help me to configure auto mail fetching option in otrs5.

* I am using OTRS:ITSM 5
* I tried to run otrs.postmaster.pl script however i am getting the below error

ERROR: OTRS-otrs.PostMaster.pl-54 Perl: 5.10.1 OS: linux Time: Mon Aug 1 13:27:41 2016
Message: otrs.PostMaster.pl ...