Znuny Open Source Ticketsystem

Hi all, I would like to create a working time calculator.

I espected the user are required to insert the Start day. The system will then calculate the working hours until today.

I had referenced https://otrs.github.io/doc/manual/developer/stable/en/html/how-to-extend-otrs.html to create a Hello ...

Hi!

For enhancement to make the javascript only activate for certain activity dialog,



<script type="text/javascript">
var ActivityDialogEntityID = document.getElementsByName("ActivityDialogEntityID")[0].value;
//change the “ActivityDialog-xxxxxxx” to your Activity dialog id
//*the ...

seem like I misunderstanding

thanks for advice

Or just go through sysconfig

1. Admin -> Sysconfig -> Ticket -> Frontend::Customer::Ticket::ViewNew
2. Search Ticket::Frontend::CustomerTicketMessage###DynamicField.
3. Edit the content of Dropdown field to "0" .

Hi, I am also a newbie in OTRS. I had figured out one of the way to hide the dynamic field in customer ticket message page of OTRS.

1. create a new folder /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard. *The installation path may be different
2. copy /opt/otrs/Kernel/Output/HTML/Templates ...