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- 12 Jul 2016, 12:23
- Forum: Help
- Topic: I couldn't receive notification when customer create a new ticket
- Replies: 1
- Views: 1109
I couldn't receive notification when customer create a new ticket
Hi everyone, I've been trying to install and learn about OTRS. I want to set up OTRS so every time the customer's create a new ticket, the agent could receive notification about that ticket. For example, i have 3 agent user and they each user has their own email address. So every time customer creat...