Znuny Open Source Ticketsystem

Holy moly! Is that not intuitive. Finally figured out it was Templates under the queue settings in the admin tab for 5.0.x .. I think it would be better if it just defaulted to forming a reply, then you can select templates from there if needed.. If I figure out a solution to not adding manual entri...

I've been googling for a few hours, OTRS is all setup, send mail and IMAP piping working great but when I view a ticket and try to reply or reply all, nothing happens. I can only compose an email from the communication drop down up top. I added an auto response and titled it Default, subject with th...