Znuny Open Source Ticketsystem

root wrote:Check the SysConfig option CustomerPanelOwnSelection

Can you tell me what is key option in this module?

I have created a main queue and 3 sub queues under it but i don't want the user to be able to choose the main queue, it that possible, if yes then how?

Hi i accidentally changed the admin group name using GUI and the admin tab vanished from all admins then i changed it back to "admin" through logging to mysql database and executing this statement UPDATE groups SET name="admin" where name="administrators"; but that didn...

I defined 10 dynamic fields in customer new ticket page and i have 2 queues, now the 10 dynamic fields are visible but i want 5 only to be shown when i select the first queue and the other 5 to be shown when i select the second queue, can that be achieved and if yes then how?

omarsan333 wrote:Can you tell me which module to edit in AgentTicketZoom

Found it under Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::AgentTicketZoom###DynamicField

Thank you very much

Can you tell me which module to edit in AgentTicketZoom

Hi all, I have created several drop down menus and added them to customer ticket message by doing these steps: 1. Creating dynamic fields from Admin>Sysconfig>Dynamic Fields 2. Adding them to customer portal form Admin>Sysconfig>Ticket>Frontend::Customer::Ticket::ViewNew> Ticket::Frontend::CustomerT...