I could create a DinamycField but it seems to me it would be like to duplicate an existing information. I would like to use the existing field. They could help me with ideas?
OTRS 5
Search found 2 matches
- 19 Sep 2016, 22:36
- Forum: Help
- Topic: Add priority field in TicketCompose
- Replies: 0
- Views: 579
Add priority field in TicketCompose
I would like to use the priority field in TicketCompose but unfortunately do not know how to do it.
I could create a DinamycField but it seems to me it would be like to duplicate an existing information. I would like to use the existing field. They could help me with ideas?
OTRS 5
I could create a DinamycField but it seems to me it would be like to duplicate an existing information. I would like to use the existing field. They could help me with ideas?
OTRS 5
- 02 Sep 2016, 21:22
- Forum: Help
- Topic: Ticket warning closed with Generic agent
- Replies: 1
- Views: 657
Ticket warning closed with Generic agent
Hello, I have clients who answer calls by email, and after the ticket is closed they are still sending emails. Would I like to update block of tickets after being closed, or use the generic agent to send autoresponse by e-mail warning that it already is closed. Is it possible to do that? What better...