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- 15 Sep 2016, 16:22
- Forum: Help
- Topic: close notification goes to external email NOT customer
- Replies: 0
- Views: 876
close notification goes to external email NOT customer
I've a strange error in OTRS sending the close notification. I'm using version 5.0.8 The process is as follows: 1. receive a ticket via email 2. send an email for request to a other email 3. the external send a response to the ticket 4. close the ticket via "close" button (notification is ...