Znuny Open Source Ticketsystem

Thank you so much.
I'll read this and try....

Feedback later!

Thank you again!

I attached a picture. I want more options in that menu...

Hello friends , I think I was not very clear. My idea is to just change the option name in the interface. When we access the "communication" menu options have the note , inbound phone , outbound phone and outbound email. I would like to add a field " skype contact" and " wha...

Hello friends! I am new in the world OTRS and I have a doubt , I searched and did not find the answer. To answer a ticket , we have the e- mail options , inbound phone , outgoing phone and note. There is the possibility to add or edit these fields ? In our servicedesk , we receive interactions via W...