Znuny Open Source Ticketsystem

Hi, During process import a have always an error. I try import several processes but unfortunately, otrs can't handle this operation :( . OTRS always show message: Backend ERROR: OTRS-CGI-39 Perl: 5.16.3 OS: linux Time: Wed May 24 04:41:59 2017 Message: YAML data was: "<ymlfilecontent>" Re...

Whare can i find those options?

I only found " Ticket::Frontend::CustomerTicketOverview###ColumnHeader" but i think its not this.

Hi, How can i disable customer and ticket title change after new replay or response? Example: i have ticket: "Account issue". As agent i reply to customer "Jeremy" - CC: "Gary" If Gary reply to me and change subject, for example to: "Disable this account" , ti...

I create simple 1-step process on otrs test.
Its working - i can create ticket without any issues.

I import attached filed to production otrs and i still dont have access to queues. So its 100% configuration issue.

Unfortunately i cannot upload whole process. I can send screenshots. I think its a configuration issue. In other OTRS (ver. 5.0.12 for tests) i have similar processes with identical firts step and its working. Attachments was makes in process which are identical on test OTRS (its working) and produc...

My ActivityDialog has assigned: -CustomerID -Queue -Service -Article -SLA -Owner I can create ticket in this process and agent and customer panel. Everything is working exept queue in customer Panel Edit: I create simple process for tests with CustomerID,Queue and Article and i still have this isuue.

Hi, I have strange issue with my processes. OTRS ver. 5.0.13. If i try to create new no-process ticket everything is working - i have queues, services etc. When i try create process ticket i have empty queue field, but only this field. I can choose service, priority. I have this issue in all my proc...

Trying to connect to database 'DBI:mysql:database=otrs;host=127.0.0.1;' with user 'otrs'... Error: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: /srv/otrs/Custom /srv/otrs/Kernel/cpan-lib /srv/otrs /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vend...

I didnt save any configuration.
I tried install otrs using web installer.

After reinstall everything i have another error message:

Yes, this module was installed. o DBD::mysql.......................Not installed! Use: 'yum install "perl(DBD::mysql)"' (optional - Required to connect to a MySQL database.) o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.) o DBD::Orac...

Hi, I try install OTRS with oracle database and i have a really big issue. failed: Can't locate object method "driver" via package "DBD::Oracle" at /usr/lib64/perl5/vendor_perl/DBI.pm line 820. Perhaps the capitalisation of DBD 'Oracle' isn't right. at /opt/otrs//Kernel/Modules/I...

Subqueues is bad idea. I have a 20 queues and for each 4 subqueues. So i cant add 3 or 4 sub-subqueues for each subqueues.


There is any solution for that?

Hi! I have big problem with OTRS (ver. 5). In my processes i want to hide tickets in queues according to value of dynamic field, but only for one group of agents. Example: in queue Helpdesk i will have 5 tickets visible only by a group Helpdesk and 3 tickets visible only by a group Application suppo...