Search found 7 matches

by abarreda
11 Jan 2017, 17:49
Forum: General
Topic: Cannot create a Customer User in OTRS 5
Replies: 2
Views: 1123

Re: Cannot create a Customer User in OTRS 5

It works.
Thanks a lot.
by abarreda
11 Jan 2017, 17:26
Forum: General
Topic: Cannot create a Customer User in OTRS 5
Replies: 2
Views: 1123

Cannot create a Customer User in OTRS 5

Hello.
When I try to create a Customer User the CustomerID field is disabled.
How can I put this value to enabled?
Thanks a lot.
I attach you a capture:
capture.JPG
by abarreda
22 Nov 2016, 14:13
Forum: General
Topic: Otrs 5.0.14 Error creating and editing new ConfigItem
Replies: 2
Views: 1206

Re: Otrs 5.0.14 Error creating and editing new ConfigItem

This solution doen't works :(
And when you put this code the correct working in Explorer doesn't works anymore
by abarreda
22 Nov 2016, 10:03
Forum: General
Topic: OTRS 5.0.14 CAS integration
Replies: 4
Views: 3149

Re: OTRS 5.0.14 CAS integration

Hello. I finally do the login with CAS. I upload the file. If you use you have to put this values in Config.pm: $Self->{'AuthModule'} = 'Kernel::System::Auth::CAS'; $Self->{'Auth::AuthModule::CAS::CAFile'} = 'Directory of CA file in pem format'; $Self->{'Auth::AuthModule::CAS::ServiceUrl'} ='Otrs ur...
by abarreda
17 Nov 2016, 14:12
Forum: General
Topic: OTRS 5.0.14 CAS integration
Replies: 4
Views: 3149

Re: OTRS 5.0.14 CAS integration

Any tutorial about configure mod_auth_cas with otrs? I've put this values in auth_cas.conf: CASCookiePath /var/cache/apache2/mod_auth_cas/ CASLoginURL https://10.22.1.10/icas CASValidateURL https://10.22.1.10/icas/serviceValidate CASCertificatePath /opt/certs/indrarailCA.crt <Directory "/opt/ot...
by abarreda
17 Nov 2016, 11:44
Forum: General
Topic: OTRS 5.0.14 CAS integration
Replies: 4
Views: 3149

OTRS 5.0.14 CAS integration

Hello. I was using otrs 3.3 with Jasig CAS 4.0 for login Agents and Customers, it was all ok, but now I've upgrade to otrs 5.0.14 and with the same code I can't login. I attach the CAS.pm file and the Config.pm were I put the vars neccesaries in CAS.pm. Has otrs 5 disable SSO option? Thanks a lot. R...
by abarreda
16 Nov 2016, 11:07
Forum: General
Topic: Otrs 5.0.14 Error creating and editing new ConfigItem
Replies: 2
Views: 1206

Otrs 5.0.14 Error creating and editing new ConfigItem

Hello. I've a problem with Otrs 5.0.14 and the compatibility with Chrome version 54.0.2840.99 m. When I try to create a new Configuration Item or edit it in Chrome I can't. The screen doesn't pass to the ConfigItem detail view and stays in edit/new view. In IE 11.0.9600.18499 I can create and edit C...