Znuny Open Source Ticketsystem

Hallo liebe Ticketmaster,

wir haben bei unserer OTRS-Installation den E-Mail Abruf zum automatischen Erstellen neuer Tickets eingerichtet.

Folgende Fehlermeldungen vom Mailserver erscheinen momentan im Postfach und auch als Tickets im System:


[b]OTRS Scheduler Daemon Cron: MailAccountFetch[/b ...

Guten Morgen liebe TicketMaster,
das ist ja eine interessante Fragestellung.

Ist es nicht möglich per E-Mail auf Tickets zu antworten, sodass dann für jede neue Antwort auf eine Ticketbenachrichtigung, ein neuer Ticketeintrag in genau diesem Ticket erstellt wird?
Wenn ja, wie lässt sich das im OTRS ...

The connection with LDAP works (nearly) perfect.
Now we can use the users from the ActiveDirectory as customer users for the tickets.
The user parameters are transmitted correctly.

But now we have the following problem:
The mail address of a customer user isn't correct when we create a new ticket ...

Thanks a lot for your professional help! :)
Now the connection to the LDAP server to our OTRS installation works perfect.

We have fixed and added the following:
- wrong structure of the username for special OTRS user ( username without the domain structure, like "otrs-ldap")
- wrong charset of the ...

Now we have corrected the field of the SearchUserDN, the parameters are in the correct order.

But still the same error (AcceptSecurityContext error, data 52e) appears. The username and password are correct and the account is available in the Active Directory. We have tested it.

This is our latest configuration:

User in Active Directory Structure:
Server -> company.tld -> otrs-ldap

LDAP Connection Company:
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs-ldap';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
Customerdata:
UserDN => 'otrs ...

The credentials of the users are correct, we have checked it at the Active Directory and in the Config.pm.
What could be the problem?

52e says "Credentials wrong" and in this case the credentials of the Binduser

Why do we need a Binduser?
And where is the place to configure it and which options are needed?

We are using Domain Controllers with Windows Server for the DNS, LDAP and so on.
The Fedora Server with OTRS is a member ...

Hello everybody,
at the moment we are trying to connect an OTRS 5 installation (on a Fedora 22 system) with a Microsoft LDAP server.

We have edited the Config.pm file with the following content:
LDAP Connection Company
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self ...