Znuny Open Source Ticketsystem

where is the behavior managed?

Thanks,

AWESOME!! Working for me as well. Thanks for posting.

I don't know whats causing it. For a work around, I created 2 postmaster filters. This has stopped the loop, and stopped the false notices. 1st Filter: Filter Condition Header 1= From Value 1= helpdesk@publicURL.com Set Email Headers Header1= X-OTRS-Ignore Value1= Yes 2nd Filter: Filter Condition He...

jojo wrote:please show a screenshot of the mail creation screen. Is there any other address except the customers one?

This is the agents reply to the customer.

I can see the outbound customer directed mail land back into the otrs@internal.com inbox. It sits there for a few seconds before the Cron job fetchs it back to OTRS. I just cant find why its getting sent there.

the otrs@internal.com is where OTRS fetchs mail (POP3). It is set as trusted.

I have 2 email address. The public facing helpdesk@permanent.com is forwarded to otrs@internal.com. Both were listed in mail address section, but the internal was set to invalid. I changed it to valid, ran another test, and still get the same problem.

Said a different way...
for each new agent-email-external article, I get a customer-email-external article where the bodies are identical. This in turn (correctly) sends an unwanted follow up notice.

When Agents send outbound mail, message is successful, but OTRS also creates a "You have a Follow-up" notification due to the outbound email. Here are the related log entries. Any ideas? Fri Jan 20 13:56:03 2017 notice The MessageID '<abc>' is in your database more then one time! That shou...

We recently swithced from SendMail to SMTP. OTRS generated email is going out, but when agents generate email back to the customer, the messages fail. When clicking submit to send the message I get: Impossible to send message to: customer@example.com. In admin console, under system log, I get an err...

I am navigating using OTRS menu.

We've recently migrated server to server (at the same version 3.2.6). On the new server, we are having issues with the unread flag. When an agent opens the ticket and reads the articles... the yellow stars disappear, from the articles like normal. When the agent goes back to a ticket listing screen,...