Znuny Open Source Ticketsystem

Problem resolved,

I don't know exactly why, but I update to otrs 5.0.15 and clean the configuration and now is working.

In the otrs log i have nothing about that.

I reset sysConfig and try with default values, don't resolve the problem.

I think the problem is when a ticket is created by an email, the module "Kernel::System::Ticket::Event::DynamicFieldFromCustomerUser" is not called but i don't understand why.

Yes, when an email was created via e-mail he show all customer details and all dynamic fields are defined in my mapping.

Thanks for the answer. What is the exact file do you need for the details of the configuration ?

Hello, English is not my native language so sorry if it's not really good. I am using OTRS Version: 5 I am using OS: Debian I am using Database: PostgreSQL We actually try otrs 5 in my company. We have connect otrs on a LDAP backend to authenticate customers when he sends a question. I use « Dynamic...