Search found 8 matches
- 18 Jan 2017, 16:47
- Forum: Help
- Topic: FAQ 2.0.8 for OTRS 3.0.22
- Replies: 3
- Views: 1094
Re: FAQ 2.0.8 for OTRS 3.0.22
Are there any entries in the webserver log? There were none, except that the script timeout. BUT! I think I resolved the issue. Since somebody may stumble upon it, i will describe it. First - how to get any information about what is going on, where there is no log available? And you have 0 experien...
- 18 Jan 2017, 13:17
- Forum: Help
- Topic: FAQ 2.0.8 for OTRS 3.0.22
- Replies: 3
- Views: 1094
Re: FAQ 2.0.8 for OTRS 3.0.22
Hi again. I tried skipping this version and went directly for OTRS 3.1.21. Upgrade went ok, OTRS was up and running. FAQ of course was the same - just hanging, 0 response. Then I decided to leave ITSM not upgraded, and go straight for FAQ 2.1.4 (from not working 2.0.8 ). Just after upgrade through w...
- 17 Jan 2017, 18:08
- Forum: Help
- Topic: FAQ 2.0.8 for OTRS 3.0.22
- Replies: 3
- Views: 1094
FAQ 2.0.8 for OTRS 3.0.22
Hi, I am in process of upgrading OTRS 2.2.7 to 5 (+ ITSM, + FAQ). Everything goes more or less good, but now I am stuck. I upgraded from 2.4.15 to 3.0.9 and it went smooth. ITSM 1.3.2 -> 3.0.9 was also easy. And then I updated FAQ from 1.6.6 to 2.0.8 and it just doesn't work. At all. Entire OTRS see...
- 16 Jan 2017, 15:14
- Forum: Help
- Topic: LinkObject2 for OTRS 2.2.7 + ITSM 1.1.2
- Replies: 1
- Views: 694
Re: LinkObject2 for OTRS 2.2.7 + ITSM 1.1.2
Solved, thanks to @reneeb
This FTP archive has necessary packages:
This FTP archive has necessary packages:
- 16 Jan 2017, 15:13
- Forum: Help
- Topic: ITSMUpgradeTo12
- Replies: 5
- Views: 1312
Re: ITSMUpgradeTo12
Amazing... precisely what I needed.
Great thanks.
- 14 Jan 2017, 20:54
- Forum: Help
- Topic: ITSMUpgradeTo12
- Replies: 5
- Views: 1312
Re: ITSMUpgradeTo12
Hi, yes I know about those packages. And there is installation uide for them at: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM which says in "Upgrading" section: Upgrade ======= If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at this FAQ article to upgrade your syst...
- 14 Jan 2017, 13:43
- Forum: Help
- Topic: ITSMUpgradeTo12
- Replies: 5
- Views: 1312
ITSMUpgradeTo12
Hi, again about old stuff. I am migrating OTRS 2.2.7 to 2.3.6 now, and it went quite well. The second prolem is ITSM. I am doing 1.1.2 - 1.2.x change. And instructions are all there, but they all point to ITSMUpgradeTo12.opm package that is supposed to mirate all the data. But, ITSMUpgradeTo12.opm i...
- 11 Jan 2017, 18:55
- Forum: Help
- Topic: LinkObject2 for OTRS 2.2.7 + ITSM 1.1.2
- Replies: 1
- Views: 694
LinkObject2 for OTRS 2.2.7 + ITSM 1.1.2
Hello, I am digging up old things. I am going to upgrade my old OTRS 2.2.7 to newer version and I am preparing similar setup to test it first. Is is hard enough to install old Perl 5 and make it work using files from http://ftp.otrs.org/pub/otrs/ but it can be done. However, to install ITSM 1.1.2 us...