Znuny Open Source Ticketsystem

Hello again!
At last, the problem has been solved in patch OTRS 6 Patch Level 11
Bug#14045 – Error creating DateTime object for pending time in Process ticket.
Case closed!

This is default field, not a dynamic one, here's an image:

It is used to set pending remainder state.

I found what is causing the problem. Here's an image: https://image.ibb.co/jsqZCJ/OTRS_Pending_Time_Problem.png The problem is with PendingTime. If i remove it, the error log doesn't show up. Funny thing is that this PendingTime is set correctly. My value is 1800 which gives me +30 minutes to actual...

Hello, Since upgrade from OTRS 5 to OTRS 6 i have a problem with error logs. I got this every time i create a custom article using process button. OTRS-CGI-10 Error creating DateTime object. OTRS-CGI-10 Missing parameter Year. I checked my DateTime module using /opt/otrs/bin/otrs.CheckModules.pl and...

Thank you for your reply! I think based on your message, a good way to get this work, would be another dynamic field(invisible), that will store the true value of that RemoteDB, this: Terminal: 999006 Merchant: 34563456345 Lokalizacja: 54634563456 Siec: LEW And then it should be good to go :). I wil...

Hey there, does anyone know how to make legit regex in transition conditions?
Please help. I was looking everywhere... and tried everything. Maybe i missed something or i just don't know something about
regex conditions.

Best regards,
Patric

Hello, i'm trying to use Regex in transition conditions, but i'm unable to get it work. I have RemoteDB dynamicfield, that contains data. I specify number like 999006 and it fetch me some data, like this: Terminal: 999006 Merchant: 34563456345 Lokalizacja: 54634563456 Siec: LEW <- i want to match th...

Hi! Thanks for your answer, hope is restored! Ticket Notifications, where? I'm serching this problem for 2 days. Only customer notifications store email in ticket view as an article(System – email-notification-ext). Where i can set agent notifications to store email as an article in ticket? Best reg...

Hello, thanks for your answer, i'm part of a company, i haven't got any way to create a code for that, and my company don't want to buy Business solution, that's why i'm looking for other solutions. I thought that somewhere in OTRS there is option for that because Customer Notifications works like a...

Hey,
refreshing does anyone know how to solve this problem? I realy need to know how to achieve that funcionality!
Please help!

Reagards,
Patric

I do have, ofcourse, but this information is not what i need. History is just a log, i need full info about every step done by agents, history log does not give you email subject and body, and i don't want to look at history where you have thing's like dynamic field set, note added etc. I need only ...

Yes, notifications are send as an email, and this is what i need, but there's another thing. When a notification is send to a customer it also create a note about it in your ticket(with subject and body), i want to create a note about agent notification aswell. I need it for my company internal purp...

Hello,
i still can't find any solution to that problem, i need that agent notification to be saved in Ticket just like cutomer notifications.
I can't find any system config options to solve that problem.

Best regards,
Patric

Hello,
i can't find any way to enable Agent Notifications to show in ticket view just like customer Notifications.
Is there a way to make Agent Notification show as a note in ticket view?

I did a workaround thanks for your help, i will keep in mind that this kind of addons are there for free.

Hello, i'm trying to create a process where i can specify a few things. It goes like this: List one: Option 1 Option 2 Option 3 List two(show only when list one is on option 3): Apple Orange I got it work with ACL(list two has no options when Options 3 is not selected) but i also want List Two to be...

Ok, thank you for your time. I will find another way then, problem is solved.

Ok, i can use OTRS_Ticket tags, but there isn't any current user property, there's only owner and responsible, but i need current, the user that clicked the "ok" button. Is there a way to achieve that without custom coding?

Hello!
I have a problem when defining values for dynamic fields. What tags could i put inside dynamic field?
Is there a way to put there current user(user that started next transition in process)?

Thank you for your time! I will find another way then. The problem can be marked as solved.
Have a nice day!

Is there a way to do it through process transition?

I have a problem, because when you update dynamic field you replace old data with new one. But i want to add more data to existing data: I have dynamic field with 'aaa' value and i want to add 'bbb' so i get dynamic field with value 'aaabbb' instead of just 'bbb'. Is there a way to achieve that? Reg...

Ok, i got it!
I have found a solution on stackoverflow
Regex is ((.|\n)*) and it matches whole text of email body.
Thank you for your help, thanks to you i know some basics of how regex work

Hey! Thank you very much for your help, i almost got it right. There is one thing to be done now. I want to match entire text of en email body, but now with (.*) i match only one line of that text. How can i match multiple lines of text? I tried to find solution, but i couldn't find anything usefull...

Hello, i have been fighting with this for a couple of days, i can't find solution to that. The case is that when i receive an email with specific Subject(to this moment i got everything right) i wanto to populate my two dynamic fields with subject of this email and body of this email, and i just don...