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I am trying to migrate OTRS server from Redhat 5 to 7 on redhat 5 it connected to external DB no problem, so I copied all entire OTRS folder to newserver redhat 7 then I run: /opt/otrs/bin/otrs.CheckDB.pl it have me following error Can't load log backend module Kernel::System::Log::SysLog! Can't loc...

Find the work around solution
if you run yum install "perl (xxxxxxx)" one by one manually, system can find the required packet.
seems stupid but it work. anyone know why?

Hi Everyone I am migrating OTRS form redhat 5 to redhat 7, I followed this guide to get file to new server. https://www.claudiokuenzler.com/blog/407/otrs-migration-to-another-server-guide#.WI618rZ94W8 My database is installed on seperate server, so when I run /opt/otrs/bin/otrs.CheckDB.pl it give me...

In addition, I read a few migration guide, I see everyone mention backup and restore etc but I dont see anyone mention any step about make connect between OTRS application and database, any suggest about how the connection is happened?
Thanks in advance

Hi Everyone
I am currently trying to move OTRS to new red hat server. Could anyone tell me how to check whether OTRS is using local database or using remote database server please?
Regards
Sam