Further info:
once the Ticket is automatically added to the queue (based on keyword/subject) - the 3rd party service provider should receive the original e-mail + attachments.
Idea is that a 3rd party service provider is doing the support, but we track in our OTRS the requests as we charge the ...
Search found 2 matches
- 15 Feb 2017, 10:53
- Forum: Help
- Topic: Autoforward ticket content to other service provider
- Replies: 3
- Views: 2027
- 15 Feb 2017, 10:51
- Forum: Help
- Topic: Autoforward ticket content to other service provider
- Replies: 3
- Views: 2027
Autoforward ticket content to other service provider
Hello,
I am new to this forum but couldn't find a related article in the forum for my question.
I am not a admin of OTRS, but confronted with a certain problem:
Customer is opening a ticket with certain keywords in the subject - ticket should be moved automatically to a queue, dependent on the ...
I am new to this forum but couldn't find a related article in the forum for my question.
I am not a admin of OTRS, but confronted with a certain problem:
Customer is opening a ticket with certain keywords in the subject - ticket should be moved automatically to a queue, dependent on the ...