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- 07 Mar 2017, 18:54
- Forum: Help
- Topic: Closing ticket with fetched e-mail information
- Replies: 0
- Views: 769
Closing ticket with fetched e-mail information
Hello, I fetch e-mails each time one of my equipments go down or up. Whenever one goes down OTRS creates a ticket, for example, Ticket 1 and places it on Queue 1 . First, what I want to do is to send this Ticket 1 to Queue 2 after 1 hour of its creation only if OTRS hasn't received an e-mail telling...