Search found 3 matches

by franckboutet
02 Jun 2017, 15:37
Forum: General
Topic: "Need TicketID" when creating a new email ticket
Replies: 3
Views: 1952

Re: "Need TicketID" when creating a new email ticket

reneeb wrote:Check the ticket_history_type table....

I have

id/name/comments/valid_id/create_time/create_by/change_time/change_by

Under ticket_history_type.

What is wrong with this ?
by franckboutet
27 Apr 2017, 14:38
Forum: General
Topic: "Need TicketID" when creating a new email ticket
Replies: 3
Views: 1952

Re: "Need TicketID" when creating a new email ticket

Nobody has an idea how to fix this ?

Thanks for helping me !
by franckboutet
21 Apr 2017, 14:36
Forum: General
Topic: "Need TicketID" when creating a new email ticket
Replies: 3
Views: 1952

"Need TicketID" when creating a new email ticket

Hello all,

i got the error message :
Backend ERROR: OTRS-CGI-10 Perl: 5.18.2 OS: linux Time: Fri Apr 21 14:33:01 2017

Message: Need TicketID!

RemoteAddress:
RequestURI: /otrs/index.pl

Traceback (16915):
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2207
Module: Kernel ...