Search found 8 matches

by jordanh
17 May 2017, 06:36
Forum: General
Topic: Auto response for customer and agent notification doesnt work
Replies: 11
Views: 3778

Re: Auto response for customer and agent notification doesnt work

Hi, your answer is too cryptic. More details please and which parameters i have to change in the correct way. Br Holger
by jordanh
16 May 2017, 22:19
Forum: General
Topic: Auto response for customer and agent notification doesnt work
Replies: 11
Views: 3778

Re: Auto response for customer and agent notification doesnt work

here is the sendmail setting. Are you able to judge!? You see the sender address is also otrs_test@gmx.de.
by jordanh
16 May 2017, 20:33
Forum: General
Topic: Auto response for customer and agent notification doesnt work
Replies: 11
Views: 3778

Re: Auto response for customer and agent notification doesnt work

NotificationSetting.JPG
I saw that in
NotificationSenderEmail an funny named was placed in the past. I corrected the name of the outbox to the correct name (otrs_test@gmx.de).
However i got same failure message!
Any further hints?
by jordanh
16 May 2017, 15:15
Forum: General
Topic: Auto response for customer and agent notification doesnt work
Replies: 11
Views: 3778

Re: Auto response for customer and agent notification doesnt work

Hi, we didnt understand, why the Sender Address is NOT ALLOWED (in MailAccountFetch)! Hopefully you mean the Sender @Mail Address!? Could you please give us an hint, where this Sender @Mail Address should be specified? As i mentioned in the beginning, an Manual Ticket Response is possible! This is c...
by jordanh
16 May 2017, 14:32
Forum: General
Topic: Auto response for customer and agent notification doesnt work
Replies: 11
Views: 3778

Auto response for customer and agent notification doesnt work

We have current Problem: OTRS Server newly installed. CRON is working. Send and Response for customer mails are working. However, Auto response for customer and agent notification doesnt work. We do not know the root cause, that autonotification or autoresponse doesnt work. Or Server address is OTRS...
by jordanh
15 May 2017, 22:09
Forum: Hilfe
Topic: Autoresponse an Agenten als auch an Kunde kommt nicht raus.
Replies: 1
Views: 1205

Autoresponse an Agenten als auch an Kunde kommt nicht raus.

Wir haben folgendes Problem; Die Autoresponse an Agenten als auch an Kunde kommt nicht raus. Hingegen geht Senden und Empfangen. Wir haben den SMTP Server richtig eingerichtet. Was machen wir falsch, bzw wo ist das Problem. Unserer Server Adresse ist OTRS_test.gmx , ggf ist auch das Underline ein Pr...