Znuny Open Source Ticketsystem

Hello Roy,
Thank you for your suggestion. I will try doing that

Hello Root,

I think you are right - changing "Ticket Closed" notification with filter set up to ticket status closed resolved the issue
Thank you for following up with me on this!
Anna

I am able to see it! Interesting - thank you very much.
Accessing it directly can be definitely a backup plan

I found the issue:
My "Ticket Closed" notification was set up to sent notification when there was TicketStateUpdate. The notification was sent because my outbound email was changing state of the ticket from new to open.
I added a filter to sent it only when the status is changed to closed only and ...

I have a problem with my e-mail outbound: when I send an email (successfully) it triggers the system to immediately send a "Ticket Closed" notifications.

All Frontend::Agent::Ticket::ViewEmailOutbound settings are default.

Have anyone seen similar behavior before?

Hello Reneeb and thank you for your reply!

Group: stats, Group ro: stats as well

Has anyone encountered situation like this before?
I would appreciate any input.

I had the same problem and this post solved it
Thank you very much crythias for pointing us to the right place!
Anna

Hello,
I (and any other agent in our company) am not able to see Stats Module in my agent interface. I am using OTRS 5.0.13.
I have confirmed that my Frontend::Agent::Stats ->Stats::DefaultSelectedPermissions is default stats, and that I belong to stats group.

I would appreciate any suggestion ...