Znuny Open Source Ticketsystem

Hi, thanks for the prompt response. The issue has been fixed by upgrading OTRS to version 6.0.16, but at another hand don't know the root cause of this problem. The list of steps which I tried to resolve an issue without upgrade: - rebuild configuration files - clear otrs's cache - delete sessions -...

Hello every one, Currently, we are facing issue related to login into OTRS. The button on PRD is disabled, on a 1st glance it looks like a problem related to low free space on a server. After adding 40GB space, the issue is still present, unfortunately, there is no data in logs which would help us t...

Hello,
@cris12345 have you managed to resolve this problem or find any workaround? I'm currently got the same issue and looking for any solutions (how to add cc to the recipient list of auto responses)