Znuny Open Source Ticketsystem

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I identified problems with the database encoding when making the clone to test the update. Solved this problem, I still have the same error - Dropping no longer needed article_type table. [Sat Feb 22 11:11:05 2025] DBUpdate-to-6.pl: DBD::mysql::db do failed: Cannot delete or update a parent row: a f...

Hi, I recommend checking the database schema to see if there are other tables using the article_type as a foreign key. My bet would be one of the add-ons. The easiest way is to dump the database with --no-data and search for article_type in it. - Roy I did the dump with --no-data and the only refer...

Hi, I copied the XML files from the /Kernel/Config/Files directory to the new installation and ran the conversion script (su -c "/opt/otrs/bin/otrs.Console.pl Dev::Tools::Migrate::ConfigXMLStructure --source-directory /opt/otrs/Kernel/Config/Files" -s /bin/bash otrs) Some of these convert...

Thanks for the reply Yes, actually I do have some modules installed: su -c "/opt/otrs/bin/otrs.Console.pl Admin::Package::List " -s /bin/bash otrs Listing all installed packages... +----------------------------------------------------------------------------+ | Name: ComplementoRepository ...

I'm trying to update an OTRS5 to znuny 6.0.48. When I run the DBUpdate-to-6.pl script I get the following output: Migration started ... Checking requirements ... Requirement check for: Check framework version ... Requirement check for: Check required Perl version ... Requirement check for: Check req...

Estou customizando os botões da interface do atendente, para facilitar o uso. Alterei o rótulo de alguns botões no SysConfig: Ticket → Frontend::Agent::Ticket::MenuModule Mas o botão de "mover" não aparece nessa tela como os outros. Obs: Mudei o componente drop-down de mover para um botão ...