Znuny Open Source Ticketsystem

is it possible then calculate SLA from dynamic time field ?

Is it possible override ticket created date or even enter it manually, that if agent enters ticket way latter it's SLA will calculate from wrong time. I need to calculate SLA from hand input time.

Oh i don't know how i missed it. Thank you, maybe you also know is it possible to link agents with services ?

I'm trying to add extra field in services which are in group: AdminService and sub group ServiceEdit . I want to add extra field that I could have connection between customers and services. Like one customer has different services then another. Example : Cust1 sees only Service1 and Service2 Cust2 s...