Znuny Open Source Ticketsystem

Ich hab jetzt auf 6.0.5 geupdatet- es ändert sich nichts. Umlaute im Betreff werden korrekt dargestellt, im Ticketzoom dann nicht. Hat jemand ne Lösung für das Problem?

Btw, wenn ich Outlook sage, dass es UTF-8 verwenden soll, passt es auch im TicketZoom, Aber das kann ja nicht die Lösung sein.

:lol: I'm a pragmatic guy. I need things to work. But please, I want to learn. How do I know, by looking at the provided link, that this setting is found under Frontend->Agent->View->TicketStatus? Which doesn't make any sense to me....status != sorting. I only found it by random, while looking for a...

Thanks roy, yes, it's always a good idea to look into the sources, but in a project this large - it's nearly impossible for a non-otrs developer to find the right file/spot. But I finally made it, thanks to your advice, changing Line 618 to $TicketSearch{OrderBy} = $TicketSearch{OrderBy} || 'Down'; ...

Thanks, for the reply.
I've tried to edit
DashboardBackend###0130-TicketOpen (which I assume is the view I'm referring to) and added a new Key/Value

Sort -> Sortby=Age but no luck. No Idea how to say Age descending or ascending. But Still, wrong direction

Hi, I just converted to Version 6 to see how it looks. Whoever thought that the System Settings in OTRS are too hard to understand, has not seen Version 6 yet :) . Nervermind, where do I find the setting to change the default sorting order on the Agent Dashboard. Currently it's age, ascending but I ...