Fixed but i don't know how now ticket is on Unlock and all customer cand reply again if problem persist
Thanks
Search found 3 matches
- 23 Feb 2022, 20:01
- Forum: General
- Topic: Ticket lock after Note add
- Replies: 4
- Views: 1103
- 23 Feb 2022, 19:31
- Forum: General
- Topic: Ticket lock after Note add
- Replies: 4
- Views: 1103
Re: Ticket lock after Note add
Is on No but still ticket is lock after agent add a note and the owner of ticket is agent not customer
- 23 Feb 2022, 16:54
- Forum: General
- Topic: Ticket lock after Note add
- Replies: 4
- Views: 1103
Ticket lock after Note add
Hello,
Anyone can help me how to disable ticket lock after a note is add by agent? And owner remain as customer not as agent?
Thanks
Anyone can help me how to disable ticket lock after a note is add by agent? And owner remain as customer not as agent?
Thanks