Znuny Open Source Ticketsystem

Hi Roy, Thank you so much for the response, I really appreciate it. I actually just spent about 4 hours this morning troubleshooting this. I confirmed that UserNavBarItemsOrder was correctly written to the database, Core.Config returned the saved array, and no frontend errors were thrown. It was cle...

Hello, I recently upgraded to the latest Znuny LTS - for some reason the "drag and drop" feature of re-ordering the top level menu bar is not working now. When re-arranging the icons, such as Dashboard,New Ticket, etc it looks like it works properly. They re-arrange and you even get a Chec...

Wow thank you, I made the change you mentioned and it worked exactly as I wanted it to. Perfect. Mark this resolved!

Hello, I am using OTRS5 and I have a quick question: I am using the Ticket Notification for Queue Update. This triggers an email on QueueMove. This works fine, except when an agent creates the ticket in a Closed State (which for some reason some people do!). When moving the ticket that is already se...

Just notice do not go to v8.0.34 as reported here https://github.com/znuny/Znuny/issues/548 When looking deeper into that Bug Report, I think this bug is actually reserved to those running AWS Aurora, and not just the MySQL Version 8.0.34. Now try the same queries on 3.06.0 The second insert will f...

Thank you for that notice, and that sounds like bad news for Ubuntu as it seems it has 8.0.36 in the repo. I just checked and that is what is running: Welcome to the MySQL monitor. Commands end with ; or \g. Your MySQL connection id is 21 Server version: 8.0.36-0ubuntu0.22.04.1 (Ubuntu) Copyright (c...

Hello, I know that MySQL 8 is not officially supported. I am still running OTRS5 and was planning on trying the upgrade path to get to the most recent Znuny version...but then I ran into the issue with MySQL8. As a solution, I ran MySQL5.7 in a Docker, and was able to get the migration script to exe...

Thank you SO much! We had a major power outage on one of our other sites, knocked out a VM server where we used to host OTRS. That VM was turned back on after power was restored to that location! That was it!! This has been bugging me for weeks, and it was so simple. Thank you!! Problem solved. :D

Hello, I am having a very strange issue. Almost all of our email fetched tickets will work fine - but randomly, every few days or so, something goes wrong. There are no errors in the syslog - and I get the email notification as if the ticket was created However, the ticket does not actually exist. T...

Is there a way to make the Owner Field in Ticket Creation a required field? If an Agent leaves it blank, it is still assigned to that Agent but it sends a Ticket Create Notification to everyone in the Queue. If they choose themselves as Owner it won't send a Notification. I have attached 2 Screen Ca...