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- 21 Nov 2017, 23:08
- Forum: Help
- Topic: [OTRS6]Default Sorting on Agent Dashboard
- Replies: 8
- Views: 5641
Re: [OTRS6]Default Sorting on Agent Dashboard
Thanks, I just upgraded and was trying to figure this out. From looking at the code referenced I was able to set default sorting for the new and open tickets on the dashboard by adding OrderBy=Down; to the Attributes section for the TicketNew and TicketOpen items in the System Configuration. Admin >...