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by scottbrady
21 Nov 2017, 23:08
Forum: Help
Topic: [OTRS6]Default Sorting on Agent Dashboard
Replies: 8
Views: 5641

Re: [OTRS6]Default Sorting on Agent Dashboard

Thanks, I just upgraded and was trying to figure this out. From looking at the code referenced I was able to set default sorting for the new and open tickets on the dashboard by adding OrderBy=Down; to the Attributes section for the TicketNew and TicketOpen items in the System Configuration. Admin >...