Znuny Open Source Ticketsystem

Hi we are using latest version of OTRS 6.x we would like to replace Subject with dropdown list on create new ticket phone, without type anything on subject for example agent select from dropdown on subject the field like Issue info bla bla I've create fields on Dynamic Field but I' don't know how to...

Hi all, we are using OTRS for our internal communications ("sysadmin", "IT") Now our helpdesk also want to use OTRS but with a little different scenario Consider the following scenario: - An end customer call to our "Helpdesk". (Example: "I not able to login to the...

Hello Everyone first time we using OTRS 5 and seems is working fine (thanks OTRS). now we need to retrieve information from Url based on TT# on the subject for example some time I received email ~ OTRS (ticket) from support team they put in the subject something like (customer have issue .. TT #4435...