Znuny Open Source Ticketsystem

Hello, I have sucessfully configured OTRS to use local DB and LDAP authentication. The problem is the storing of LDAP accounts in local DB (sync). For some reason /var/log/messages is full of errors, which are pretty much self explanatory, the problem is if there is any way to go around this issue o...

Hi, Do you think that it is possible to add linked items to the service PDF export ? What I mean is that when you export service information to PDF the information of what CIs are linked to this service is not present. So I was wondering, what I would need to change or enable to be able to implement...

Hi again, is there any possible way to restrict some users only to some types of workorders ? what I mean is: 1, create change with 2 workorders - 1, type Approval 2. type Workorder 2, right now the owner of the change can approve the first workorder (change builder) is there any way to create some ...

Hi, I have a problem with assigning change and then workorder to group instead of to person, as it is something I think that should be possible.
Is there any way to do this (even if changing config files), or there is no way ?

Thank you, Dolefi

If anybody encounters the same problem, the upgrade to 6.0.3 helped thank you for your help

Thank you for your time, i will update otrs as soon as possible and will let you know

I use version 6.0.1, do you think that upgrade could solve the problem ?

Hi, that is unfortunate this is how i have made the template. 1, created new change without template 2, specified conditions for state machine (for aproval of changes and so on) 3, added workorders with type "Workorder" and default times 4, saved as template with reset states at "yes&...

Hi, I am trying to implement our change management in OTRS with help of ITSM change. The problem is that we use something like "Linux deployment change" which consists of several workorders in one change. The main chalenge is that we need to create change template with these workorders so ...