Search found 4 matches

by godzone
17 May 2019, 23:40
Forum: Help
Topic: Browsers not supported after upgrade to 6.0.18
Replies: 1
Views: 1063

Browsers not supported after upgrade to 6.0.18

We have been running 6.0.16 on CentOS 7 and use Chrome primarily, last night I upgraded to 6.0.18 and I can't login anymore I get a message saying that my browser is too old. I tried Firefox, Safari and Chrome and still get the same message. I have downgraded back to 6.0.16 and access is back to nor...
by godzone
13 Jan 2018, 05:43
Forum: Help
Topic: Unable to see attachments on tickets in OTRS 6
Replies: 4
Views: 2842

Re: Unable to see attachments on tickets in OTRS 6

Further testing of tickets with attachments would seem to point to the attachments in the ticket (we have had issues with) being malformed in someway as our most recent test have all been successful.
by godzone
13 Jan 2018, 03:54
Forum: Help
Topic: Unable to see attachments on tickets in OTRS 6
Replies: 4
Views: 2842

Re: Unable to see attachments on tickets in OTRS 6

We are using Google Chrome.

I can not find anything on the inbound email ticket that indicates it has any attachments and the ticket table only shows a count of attachments for outbound emails. Please see attachment to screen captures.
by godzone
11 Jan 2018, 05:57
Forum: Help
Topic: Unable to see attachments on tickets in OTRS 6
Replies: 4
Views: 2842

Unable to see attachments on tickets in OTRS 6

Since upgrading to OTRS 6, we no longer seem to be able to see attachments on incoming email tickets. The UI doesn't seem to have any way to get to them. Our workaround is currently to forward the ticket to another email address and we can then see them attached to the outbound email or the destinat...