Znuny Open Source Ticketsystem

Hello Parvez, This one should work: Bildschirmfoto 2019-09-21 um 13.11.09.png Info: ACL's don't work for the 'root@localhost' user. PS: We also offer support, including custom development. Edit: Thanks for pointing that out, Roy. Best regards Emin Dear Emin, Thanks a lot for your support. It starte...

Hi, this is a forum with volunteers. You might not expect an answer. If you need an answer you might consider professional support from vendor. In your case try Possible instead of PossibleAdd Regards Florian ==========================================================================================...

Dear Team,

Please help.

Regards,

Hi

Can you please show us how to link services with queue.

Thanks

ACL.JPG Dear Team, How can I link services with queue. If I wan to open new ticket and select any queue, it should show specific services which are linked to that queue. As per the attached screenshot queue name - Maintenance and Service name also maintenance. Please check and help. Thanks & Re...

Dear Roy, Please find the details below as requested. If you need any other details please let me know. OS - SUSE_Linux_Enterprise_Server_12_SP3 Perl enabled - rpm-md SLES12-SP3-12.3.0 1 | Perl | perl | Yes | (r ) Yes | Yes 2 | SLES12-SP3-12.3-0 | SLES12-SP3-12.3-0 | Yes | (r ) Yes | No 3 | SUSE_Lin...

Dear Florian,

Thanks for reply. After updating packages also I getting same error.

Regards
Parvez

Dear Roy, Please find apache error logs below. ========================================================== ERROR: OTRS-CGI-50 Perl: 5.18.2 OS: linux Time: Thu Jun 27 14:35:33 2019 Message: Can't load dynamic field object handler module for object type ITSMChange! RemoteAddress: 192.168.4.97 RequestUR...

HI,

NO I did not update the packages. Do I need to update the packages?

Please let me know

Regards,
Parvez

Dear Roy,

Thanks for the prompt reply. Yes I restarted webserver by running below command.

ystemctl restart apach2.service

Do I need to run any other command Please let me know ?

Regards,
parvez

Dear Team,

Getting below error after updating OTRS 6.0.3 to 6.0.19

The constructor of Kernel::System::DynamicField::Backend returned undef. at /opt/otrs/Kernel/Output/HTML/Dashboard/TicketGeneric.pm line 2327

If anybody has solution please let me know.

Thanks,

Dear Sir, I am working on OTRS integration with AD. I did some changes in Config.pm file. I am able to login with customer are but I am unable to login with agent, getting error " Panic, user authenticated but no user data can be found in OTRS DB" Can you please help me out on above error....

I am attaching one more screenshot.

Dear Sir,

I am trying OTRS integration with Active directory. I am getting below error after editing config.pm file.

Please find the attached screenshot for your reference.

Otrs 5.0.17 is installed on SUSE Linux 12.

Regards,
Parvez

Dear lido, I can ping both the addresses from (OTRS) Linux machine. (arhc-mail02.alrayanholding.com) is local name of mail server. (mail.alrayanholding.com) is mapped with public IP for accessing emails over internet. As I said both the address I can ping from OTRS machine. As I write in my previous...

Please find one more attached

Dear Lido,

Tried attached settings both are not working. Both Internal and external communications are blocked.

Please find the attached communication log and suggest what to do next

Thanks&Regards,
parvez

Dear Lido, Thanks for your reply. Sorry for the late reply I was out of station. Please find the attached screenshot. I tried two types of configurations. Type 1. SendmailModule is configured as "Sendmail" In type one configuration I can send email externally but not interally. Type 2. Sen...

Dear Reneeb,

Can you please update? What should I do next?

Dear Reneeb,

Authen::SASL is already installed. Please find the attached screenshot.

Dear Reneeb,

Getting attached message while installing Perl Modules MIME

one more screenshot attached

Dear Reneeb,

Please find the attached screenshot from communication log.

Dear All, We are using OTRS 6.0.3 on SUSE Linux 12.3. Configured otrs email configuration as attached screenshot below. As per the attached configuration otrs is sending email externally but internal emails are not getting. If I change sendmailModule settings to SMTP it stop bot internal and externa...

Hi Jojo,

As I said deployment option was not coming after disabling the settings and error message was showing, It took some time to disappear the error message.

Thanks for all your help. Error message is not showing now.

Regards,
Parvez.

Deployment option is not coming after changes

Dear Jojo,

After disabling the this setting, still I am getting this error on my dashboard.

Thanks a lot for your help..

Automatic fetching is already enabled and I am getting emails properly. If I disable this setting it will not stop automatic fetching Right?

Dear All

I have upgraded OTRS 5.0.17 to OTRS 6.0.3, on SUSE 12.3. Upgrade has been successful, but I am getting below error.

/usr/bin/fetchmail
*value is not correct! Please, Consider updating this field.

Please find the attached screenshot.

Regards,
Parvez