Znuny and ((OTRS)) Community Edition

Hi All, I have noticed an issue with some emails which come into the system and generate new tickets (or are replies to existing tickets) Ocassionally - when the email is processed it does not show the email in the ticket system (I can see the senders email but it does not show the email contents) a...

Hi, Thanks for the reply - yes I checked the last ticket to send an escalation email which did show it was using the notification which had set to invalid. However the issue does now seem to be resolved - I set both notifications to Valid, saved the change - Set back to Invalid, then restarted the O...

Hello All, I've gone through as many of the help forums I could find and settings relating to the escalation email notifications but seem to be a bit stuck on this one. Just set up a new system (we were previously using version 3.1) but built a new v.6 Patch 4 which is all up and running and working...