Hi alessandrom,
Thank you for your reply.
Now we are getting notification after select notification option from agent preferences.
Thank you.
Search found 3 matches
- 10 Apr 2018, 07:15
- Forum: Help
- Topic: Ticket Create notification is not work.
- Replies: 2
- Views: 8791
- 08 Apr 2018, 08:24
- Forum: Help
- Topic: Ticket Create notification is not work.
- Replies: 2
- Views: 8791
Ticket Create notification is not work.
Dear Sir,
We are using OTRS version 5.0.5
We are getting notification of queue changes, responsible changes, and owner changes.
But didn't get notification when ticket is created.
Would you please help us?
Thank You.
Md. Shariful Islam
We are using OTRS version 5.0.5
We are getting notification of queue changes, responsible changes, and owner changes.
But didn't get notification when ticket is created.
Would you please help us?
Thank You.
Md. Shariful Islam
- 25 Mar 2018, 08:02
- Forum: Help
- Topic: OTRS ticket Notification is not working
- Replies: 1
- Views: 22192
OTRS ticket Notification is not working
Dear Sir,
We set ticket notification from Ticket Notification Management. and also set preferences for ticket notification.
But didn't get any ticket notification.
Please anybody help us. My configuration is in attachment, please see my attachment.
Thank you.
Md. Shariful Islam
We set ticket notification from Ticket Notification Management. and also set preferences for ticket notification.
But didn't get any ticket notification.
Please anybody help us. My configuration is in attachment, please see my attachment.
Thank you.
Md. Shariful Islam