Znuny Open Source Ticketsystem

Dear Emin,

Thanks for your reply. But it seems a little bit difficult. ><

Regards,
Layla

Dear Emin,

Thanks for your information. However, the static statistics in my OTRS is greyed out. I am using OTRS 6.
How can I enable it?

Thanks & regards,
Layla

Dear all, I would like to extract the parent and child ticket in a report but found that there is no such template report in Statistics. So I have type my SQL statement to get the data that I needed. However, can I save this SQL statement as a template for report/ statistics? As I would like to let ...

Hi Roy, If I don't assign ticket to users, but just want them to know they need to reply on that ticket, are there any methods can do so? Thanks, Layla There's one alternative that may help you , I would suggest to create a new queue, now assign this queue to agents who you want to and then create ...

Hi Roy,

How can I leverage the service function to fulfill the request? Could you please kindly elaborate more?

Thanks,
Layla

Hi Roy,

If I don't assign ticket to users, but just want them to know they need to reply on that ticket, are there any methods can do so?

Thanks,
Layla

Hi everyone, I would like to assign a ticket to multiple users to respond on it. For example, a customer provide some comments to us and different department will need to respond the customer, how should I do in this case? I have tried to use split ticket to different users but it will create many t...