Znuny Open Source Ticketsystem

Hi,

why system changes ticket owner to root@localhost after ticket is closed?

Is there any setting that can prevent this behaviour?

Thanks

thanks root for quick solution, it was exactly what i need.

Also thanks to other guys for help.

Hello everyone, we have an "issue" with our OTRS setup. We have one queue for every department (about 8 ). Every customer belongs to one queue. Sorting our customers to queue is done via postmaster filters by setting up customer no., customer user for customer identification and follow-up ...

Many thanks!! It works

Hello,

im missing Agent/Owner filter option in statistics. Is there any posibility to bring it back? We were using vers. 4 before and there was this option.

Thanks

Solved by running Maint::Ticket::FulltextIndexRebuildWorker --force-pid and adding --limit then it worked.

Hi there,

is there any way to list tickets that was created in 3/2019 AND closed in 4/2019? I wasnt able to figure out whats the condition between options in filter, i added Create Time absolute period and Close Time absolute period but i wasnt what I need.

Thanks

Hello there, i dont know why but a tried to run FulltextReindex from console and it stuck at 0.0%. Is there any solution??
Thx

Thank a lot for your help. It helps me a lot. Now im able to sync department from AD.

Admin please mark as solved

Hello, how can I sync Department from AD to OTRS to be able to use it in signature? I tried this: $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', UserDepartment => 'department', }; This one doesnt seem to be worki...