Znuny Open Source Ticketsystem

Hi Jojo, You are totally right, but it seems that right now the management doesn't seems to be very keen on migration to Linux and an upgradation, even though I have made them aware of the risks involved. You should check if the cache was deleted and if there are any entries in the logfile. The cach...

Hi all, We have installed OTRS 3.2.3 over a system running Windows 7. We use this instance of OTRS to track our IT issues. A few days back, the article table crashed and our DBA was unable to repair it. He then suggested we retore the previous day's backup instead. The backup was restored successful...

Hi fcasal and wurzel,

Thanks for the help and suggestions.

I don't know how feasible it is for us to switch to linux at this point of time. I will definitely keep this in mind if nothing else works.

Hi all, We are running OTRS Version 3.1.8 on an AMAZON EC2 Instance (overWindows Server 2012). The customers have been complaining that the system has a very bad response time when creating new tickets or, posting updates on existing tickets. The page does not refreshes and reloads for atleast 30-40...