Znuny Open Source Ticketsystem

Hi, If you're affected by the mention bug the easiest way of updating will be cpan: yum install -y perl-App-cpanminus cpanm IO::Socket::SSL Net::SMTP But keep in mind that there is no update mechanism in place. Create your own process on how to deal with this. - Roy Thank you, looks good now!

Can you tell me please, how to upgrade these specific perl modules? OS: Centos 7 with Postgresql 11.5 OTRS: v6 (after migration from v5) o IO::Socket::SSL..................ok (v1.94) Please consider updating to version 2.066 or higher: This version fixes email sending (bug#14357). o JSON::XS...........

We are trying to update multiple tickets via OTRS 5 web services using JSON. All is working fine except for one ticket. JSON looks the same as for other tickets. We get error like: Message: Decoding the JSON string failed: RemoteAddress: RequestURI: /nph-genericinterface.pl/Webservice/Robot/TicketUp...

reneeb wrote: ↑16 Sep 2018, 09:05 https://blog.feature-addons.de/2018-06- ... rs6-update

This is good solution, thank you!

Any idea?

I am doing right now new one test, but looks that if i don't do XML migration (su -c "/opt/otrs/bin/otrs.Console.pl Dev::Tools::Migrate::ConfigXMLStructure --source-directory Kernel/Config/Files" -s /bin/bash otrs) then i don't get this error about "Setting OTRSTimeZone does not exist...

I am doing right now new one test, but looks that if i don't do XML migration (su -c "/opt/otrs/bin/otrs.Console.pl Dev::Tools::Migrate::ConfigXMLStructure --source-directory Kernel/Config/Files" -s /bin/bash otrs) then i don't get this error about "Setting OTRSTimeZone does not exist...

Is there some way to hide Calendar and Customers links from the main top menu in OTRS 6?

After OTRS upgrade 5.0.28 to 6.0.10 i get error when as Admin open Queue views: ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Tue Sep 11 16:06:31 2018 Message: Need GroupName! RemoteAddress: XXXXXXXXXXXXXXXX RequestURI: /otrs/index.pl?Action=Admin Traceback (1636): Module: Kernel::System::Group::P...

Anny suggestion about Message: Setting OTRSTimeZone does not exists!?

Is there some way to set this setting manually and then run upgrade script?

No, it's Postgresql. I have found similar some 3-4 posts, till now, without any solution.

In fact, after executing the script, i get such error: Migration started ... Checking requirements ... Requirement check for: Check framework version ... Requirement check for: Check required Perl version ... Requirement check for: Check required database version ... Requirement check for: Check dat...

I have used this:

OTRS 6 Patch Level 10 tar.gz
MD5 Sum:
49bc095c07df38c61dab502ddedb8d4d

https://community.otrs.com/thank-you-fo ... .10.tar.gz

Yes, i did. https://doc.otrs.com/doc/manual/admin/6 ... ating.html
The same error after scripts/DBUpdate-to-6.pl

I am trying to upgrade OTRS 5.0.28 to 6.0.10 from source using this guide https://www.ictforce.be/2017/otrs-upgrade-5-to-6/ and after s u -c "/opt/otrs/scripts/DBUpdate-to-6.pl" -s /bin/bash otrs get this error: Step 16 of 42: Migrating time zone configuration ... [Mon Aug 20 11:21:56 2018...

Step 28 of 41: Create entries in new article table ... Step 29 of 41: Post changes on article related tables ... [Wed Jun 27 13:36:49 2018] DBUpdate-to-6.pl: DBD::Pg::db do failed: ERROR: insert or update on table "ticket_history" violates foreign key constraint "fk_ticket_history_ar...

jojo wrote: ↑06 Jul 2018, 16:40 the setting will be set by migration script

Looks like not, because i get the same error as mentioned using this migration script. What would be the workaround?

Hey, Got that problem yesterday (along with a billion more..) A workaround/fix : config.pm $Self->{OTRSTimeZone } = 'Europe/Berlin'; Does this must be done before the first time run of scripts/DBUpdate-to-6.pl script? I have entered $Self->{OTRSTimeZone } = 'Europe/Berlin'; but get the same error.

The same there..... Is there some correct upgrade manual available? (OTRS5 to OTRS6 upgrade)

Can't locate object method "new" via package "Kernel::System::Ticket::ArticleSearchIndex::StaticDB" at /opt/otrs//Kernel/System/ObjectManager.pm line 306.\n After Upgrade from OTRS 5 to OTRS 6 i get such error. How to fix this? All was done according to https://doc.otrs.com/doc/m...

We have OTRS 5 in Centos 7 with Postgresql 9.2. I am trying to upgrade OTRS to version 6 and get such error: [root@otrs6 scripts]# su -c "./DBUpdate-to-6.pl" -s /bin/bash otrs Migration started ... Checking requirements ... Requirement check for: Check framework version ... Requirement che...