Znuny Open Source Ticketsystem

Hi

I would need to change the queue of a ticket without taking the ownership of that ticket. Now when I try it is throwing an error asking me to become the owner of ticket.

Thanks
Rajesh

Hi Emin,

That worked!. Thank you very much for the help.

Rajesh

I would need to remove the sub menu item "New email ticket" under "Ticket" menu. Also want to rename "New phone ticket" sub menu to "New Ticket". Could someone guide me on where and how to make these changes?

Thanks
Rajesh