Znuny Open Source Ticketsystem

Hello, I am trying to set 2 system configuration fields through installing an opm package. The fields are: Ticket::Type, which is a checkbox and I want it to be enabled and: Ticket::Frontend::CustomerTicketMessage###DynamicField which is an array of dynamic fields displayed in the customer front end...

I think I get your point, although just to clarify, isn't the image in the attachment an article sent to the customer by an agent? The first screenshot is from the agent interface and the second one is taken from the customer interface. Both are generated through an email sent to the customer and ou...

Hello, In our environment we are expected to implement Queue escalations and use email as the main communication method with the customers. He have correctly set up email fetching to the point were a direct email to the customer along with our postmaster mail account either in cc or to fields will c...