Znuny Open Source Ticketsystem

The problem is that the way OTRS encodes these headers with several umlauts is not RFC 2047 compliant as stated in the manual page of perl module MIME::Words:

Our mail server provider told us that this is indeed an issue with our software and not an issue on their side.

No one has any idea, how we could fix this issue?

Hat keiner eine Idee, wie man das fixen könnte?

Es wundert mich, da dieses Problem doch bei allen auftreten sollte?

Hi, we are experiencing the following bug with our OTRS systems (OTRS 5.0.13 & OTRS 6.0.10): As soon as we receive a mail ticket with several words containing umlauts ("ä","ü","ö") in the subject, our notification sent by OTRS look like this: "[Ticket#1051222] ...

Hallo, ich hab folgendes Problem mit unseren OTRS Systemen (OTRS 5.0.13 & OTRS 6.0.10): Sobald mehrere Wörter hintereinander mit Umlauten in der Betreffzeile als Ticket ankommen, sehen die Benachrichtigungen und Mails, die OTRS verschickt, so aus: "[Ticket#1051222] =?UTF-8?Q?T=C3=9CRTEST?=:...

Hello, after I successfully migrated from OTRS 5.0.23 to OTRS 6.0.10, I also upgraded the ITSM and the Survey module to the latest versions. All needed perl modules are fine and properly installed. Now I receive the following errors: Subject: OTRS Scheduler Daemon Cron: SurveyRequestsSend ERROR: OTR...