Znuny Open Source Ticketsystem

is there a way to insert a timestamp with a special marker into History or using the Date /Time dynamic field to be activated by another field Yes. Javascript can be helpful. ACL happens (roughly) before anything else and is based, again, roughly, on what the database knows of the current ticket. A...

Hello, as in title, something strange happened when I close the ticket with Empty Answer. On every different customer I open ticket, on close (with Empty Answer) I get the same recipient. Of course, we decided to set the same email for all customers, but on older OTRS versions it worked, placing the...