Znuny Open Source Ticketsystem

Hey!

I've tried to replicate this issue but send mail via Gmail and outlook. I attached an image both inline and as an attachment and left my signature in and took it out too and could not replicate . Any ideas of how else to try?

Hey! Sorry if this has been posted ( couldn't find anyting in a search ). I have an issue in which attachments from ' some ' emails are not showing in OTRS even though OTRS thinks there are attachments ( see below ) Screenshot 2020-03-13 at 09.28.14 copy.png I am using POP3TLS that fetches mail from...

I've tried leading the horse to water, it just wont drink! It's just an annoyance when you see tickets reopen after a month with ... and nothing else.

Howdy! I've looked about for this but unable to find anything that's relevant. I need the ability to ban/exclude/block certain words/phrases when my agents is adding notes to tickets. For example, when setting a ticket to re-open after a period of time, the agents like putting ... in the text field ...

No, if the folder path is correct, and the file-permissions are correct, it should work right away (with the next browser refresh). Nice, that's all done now, thanks for the help. One last thing, is there a way you can make the priority field mandatory? I'd like the box to have no default and force...

Nice! Thanks for that. After changing the template, do I need to clear the cache or anything with the otrs user??

Though keep in mind, if you edit the original file it will be "overwritten" with the next update.

You mean upgrade the version of OTRS that I'm running?

Would you happen to know which template this would be inside of OTRS?

Hi, Can someone please help. I need to be able to move the ' Priority ' select box from the bottom of the ' Phone Ticket ' & ' Email Ticket ' to the top of the page, next to 'State' (see badly drawn screenshot). Not sure where I need to be looking to do this, I imagine it's in the Kernel Config ...

Hey christianclavet, 3 instances is not an option currently. We have one active server and one passive in a different DC for failover. Regarding your proposed solution, https://ticket.company-a.co.uk/customer would point to the active servers IP address as well as the other two URLS? How would I pre...

Hey, We have been using OTRS Version 6 for nearly a year now and we now have a requirement to start using the Customer Portal that OTRS offer. My requirements are as follows: Businesses: Company A Company B Company C URLs: https://ticket.company-a.co.uk/customer https://ticket.company-b.co.uk/custom...